The wedding day is over, and there lies your beautiful dresses that spent your much money on. Rather than placing it on a hanger and shoving it in the back of the closet to yellow, opt for cleaning your gown and displaying it in a nice box. After all, someday your daughter might ask you if she can wear it for her big day.
All returns must let us customer support known within 2 days from the time you receive the item, and fill in the Application for refund we provide. We only accept products in their original condition. In particular, be sure of the item sending back in correct size. Full refund will be denied for wrong size after we receive and check.
1. Only items that were damaged or defective can be returned. However, we will not be responsible for the damages caused by shipping.
2. We check each item before we send it out, we can ensure the color and the size are the correct, if you find the size or the color is wrong, please contact us. After confirming with us, we can refund you.
3. If the item has any major quality problem, please let us customer support known within 2 days from the time you receive the item, we will solve the problems for you as soon as possible.
1. Items that are not fit are not returnable. Please email us on the size, color etc before purchasing the items.
2. Only defective items could be returned for refund or exchange. The merchandise returned or exchanged must be unworn and unwashed, with all original tags attached, and in its original packaging. Return items with any sign of being worn or washed are classified as unacceptable and will not be refunded.
3. Customers are responsible for the shipping charges of the returned items and they should take up the insurance at own cost.
4. When sending a return or exchange it is recommended that you use a parcel service such as Fedex, UPS or DHL that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of the return goods.
5. The shipping and handling charges are not refundable but we will not deduct any further cost for the return.